Request for tourist information

Send us an email to ask us anything you want to know about San Sebastian. We’ll get back to you as soon as possible.

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The personal data provided on the form appearing in the Donostia San Sebastián Turismoa website will be processed by this body according to the stipulations of the Personal Data Protection Act (Organic Act 15/1999, of 13 December).

The user authorizes Donostia San Sebastián Turismoa to process the details provided and to add said details to its automated files. These files are administrative in nature and are used to send you newsletters and to send out Donostia San Sebastián Turismoa communications.

The user accepts that their details may be passed on for the purposes of providing corporate services strictly limited to the circulation of business-related information and can exercise their right to access, rectify, oppose and/or cancel said details, either by contacting San Sebastián Turismo S.A. (Boulevard 8, 20003 Donostia/San Sebastián, Gipuzkoa), or by writing to

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Offices and information points

  • Boulevard, 8 (Central information point).
  • Frantzia Pasealekua, 23 (Train station information point).
  • Cervantes Plaza (Summer information point)
Opening hours for tourists in Boulevard (WINTER)
Monday to Saturday 09:00 - 19:00
Sundays 10:00 - 14:00
Call center schedulle (Monday to Friday) 09:00 - 13:00 and 15:30 - 19:00
25th of December and 1at and 6th of January Close
Opening ours for tourists in Frantzia Pasealekua (WINTER)
Monday to Saturday 09:00 - 18.00
Sunday 10:00 - 14:00
25th of December and 1st and 6th of January Close

Opening hours for tourists in Boulevard (SUMMER)
19 June - 30 September

Mondays to saturdays 09:00 - 20:00
Sundays 10:00 - 19:00
Bank holidays 10:00 - 20:00
Call center schedulle Monday to Saturday 09:00 - 13:00 and 15:30 - 19:00
Openin hours for tourists in the information points  (SUMMER)
Monday to Sunday 10:00 - 20:00
Opening hours for administration and management purposes
Monday to Friday 09:00 - 14:00


San Sebastián for meetings, conferences and incentives

Get in touch with us for professional advice, guidance and support in organising a conference, meeting or event in our city.


Contact the San Sebastián Tourism management team

San Sebastián Tourism has an excellent team of professionals who work to develop and promote activities to encourage tourist development in and around San Sebastián. You can contact them at:


Press and Website

If you’d like to consult Press and Communication or to report broken links or any incidents you experience with our website: