Legal information

Legal notice

Legal information

In compliance with the information provision stipulated in article 10 of Spanish Law 34/2002, dated 11 July, on information society and e-commerce services (hereinafter, LSSICE), you are hereby informed that,, and are domains owned by SAN SEBASTIÁN TURISMO/DONOSTIA TURISMOA, S.A.

The identifying and contact information for the owner of said webpages is:

  • Corporate name: San Sebastián Turismo/Donostia Turismoa, S.A
  • Address: Boulevard, 8, P.C. 20003 – Donostia-San Sebastián (Gipuzkoa, Spain)
  • Tax ID Number: A-20188884
  • Contact email address:
  • elephone: (+34) 943 48 28 00
  • Fax: (+34) 943 48 11 72
  • Registered at the Commercial Registry of Gipuzkoa, volume 1479, Book 0, sheet 81, page SS-9471.

Purpose and scope of application

  • This Legal Notice establishes the general conditions for use that regulate access, browsing and using the webpages,, and (hereinafter, Websites collectively, and Website individually), as well as the liabilities stemming from use of their content. Moreover, the provision of certain services or activities within the framework of the Websites may also be subject to other particular conditions that may be established and which, if applicable, replace, complement and/or modify the general conditions for use in this Legal Notice.
  • This Website is a service that SAN SEBASTIÁN TURISMO/DONOSTIA TURISMOA, S.A. makes available to Internet users for informational purposes, and may make modifications it deems appropriate to the design, configuration and content at any time without prior notice.
  • When the visitor accesses and uses this Website, the visitor is deemed a USER, which implies that they fully accept, without reservation, as of said access and/or use, each and every one of the conditions for use that SAN SEBASTIÁN TURISMO/DONOSTIA TURISMOA, S.A. includes in this Legal Notice, in the version published at the time when the Website is accessed. In this regard, the USER is the individual who accesses, browses, uses or participates in services and activities developed on the Websites.
  • The USER undertakes to correctly use the Websites, in compliance with applicable laws, good faith, public order, common standards and this Legal Notice, answering to SAN SEBASTIÁN TURISMO/DONOSTIA TURISMOA, S.A. and to third parties for any harm or damage that may be caused as a result of failing to comply with said obligation.

Accessing and using the Website

  • Accessing this Website is free and open, save the cost of connecting to the telecommunications network supplied by the operator hired by each USER.
  • The USER undertakes responsibility for use of the Website. Therefore, the USER undertakes to diligently, responsibility and legally use the content, and particularly, but not exclusively, undertakes to not use it to:
    • Use false identities, or impersonate the identity of other users in using the Website or its services, including passwords or third-party user IDs.
    • Introduce computer viruses into the network or carry out actions that could alter, harm, interrupt or generate errors or harm in electronic documents, data or physical and logical systems owned by SAN SEBASTIÁN TURISMO/DONOSTIA TURISMOA, S.A. or by third parties, or hinder other users from accessing the Website and its services by massive consumption of technological resources through which SAN SEBASTIÁN TURISMO/DONOSTIA TURISMOA, S.A. provides its services.
    • Attempt to access, and if applicable, use email accounts belonging to other users or restricted areas in IT systems belonging to SAN SEBASTIÁN TURISMO/DONOSTIA TURISMOA, S.A. or to third parties, and if applicable, extract information.
    • Reproduce, copy, distribute, make available, or publicly communicate, transform or modify the Website's contents in any way, unless express prior authorisation was granted by the owner of the pertinent rights or doing so is legally permitted.
    • Introduce or add the contents and/or services presented on this Website as the User's own company or professional activity.
    • Infringe any intellectual or industrial property rights, or violate the confidentiality of the information belonging to SAN SEBASTIÁN TURISMO/DONOSTIA TURISMOA, S.A. or to third parties.
    • Use the content and/or information of any sort obtained through this Website to conduct advertising or promotional activities, send advertising of any sort and communications for sales purposes or communications of a commercial nature, or to compile, commercialise or disseminate said information in any way.
    • Use this Website, or the contents and/or services obtained therefrom, to conduct activities against the law, good morals, proper customs or the public order, for illegal or prohibited purposes or effects, or that harm the rights and interests of third parties.
  • SAN SEBASTIÁN TURISMO/DONOSTIA TURISMOA, S.A. reserves the right to interrupt access to the Website at any time and without prior notice, and to interrupt the provision or any or all services provided through it, whether due to technical, security or maintenance reasons, or power supply failure, or for any other reason. This interruption may be temporary or definitive.

Protection of personal data

  • SAN SEBASTIÁN TURISMO/DONOSTIA TURISMOA, S.A. undertakes to process the personal data collected on the Website confidentially, and to adopt appropriate technical and organisational measures to guarantee a security level for the data that is adequate for the risks they bear, in compliance with governing regulations on data protection. Notwithstanding, the USER must be aware that security measures on the Internet are not impregnable.
  • On the Website, personal data are occasionally collected for processing by the SAN SEBASTIÁN TOWN HALL, who shall act as data controller. In this case, the data are processed by SAN SEBASTIÁN TURISMO/DONOSTIA TURISMOA, S.A. as data processor, and the USER is informed of this circumstance, with the different methods used to collect data on behalf of Town Hall.
  • In the event that the USER voluntarily registers or provides its personal data on the Website to access any of the services or contents, the user undertakes to provide precise and truthful data, and to communicate any modification to said data to SAN SEBASTIÁN TURISMO/DONOSTIA TURISMOA, S.A.
  • In any event, each online form to collect personal data will include a link to the privacy policy applicable to processing of the personal data supplied through the form. The USER must expressly accept the pertinent privacy policy in order to complete the form and complete the sending process.
  • If, as a result of registering on the Website, the USER selects a password, the USER undertakes to diligently use the password and keep it secret to access the pertinent services. Consequently, the USER is responsible for appropriate custody and confidentiality of any passwords selected and undertakes to not transfer their use to third parties, neither temporarily nor permanently, nor allow others to access them. The USER shall be held liable for unlawful use of the services by any illegitimate third party who uses a password to this end, due to the USER'S lack of diligent use or loss of the password.
  • If a USER provides personal data of other natural persons, the USER undertakes, regarding said data, to comply with all obligations stemming from applicable regulations on data protection, particularly the obligation to inform the owner of the personal data and to obtain said owner's consent.
  • Persons under 14 years of age may not provide their personal data through the Website, as prior consent from their parents or guardians is required. In any event, SAN SEBASTIÁN TURISMO/DONOSTIA TURISMOA, S.A. and SAN SEBASTIÁN TOWN HALL shall not be held liable in any way for failure to comply with the aforementioned.

Intellectual and industrial property

  • SAN SEBASTIÁN TURISMO/DONOSTIA TURISMOA, S.A. is owner of, or has obtained pertinent licenses to the rights to exploit this Website's intellectual and industrial property, as well as intellectual, industrial and image rights to the contents available on the Website, as well as texts, photographs, graphics, images, software, designs, marks, commercial names, logotypes, icons, domain names and other audio-visual or sound contents, as well as their graphic design and source codes, as well as, in general, any other sign that may be subject to industrial or commercial use. All rights reserved.
  • Under no circumstances shall the USER accessing and browsing the Website imply SAN SEBASTIÁN TURISMO/DONOSTIA TURISMOA, S.A. waiving, transmitting, licensing or total or partial transfer of said rights, nor does it confer the USER any right to use, translate, adapt, alter, exploit, reproduce, distribute or publicly communicate said contents for commercial purposes, without prior express authorisation from SAN SEBASTIÁN TURISMO/DONOSTIA TURISMOA, S.A. or from the owner of the affected rights. Failure to comply with the aforementioned shall enable SAN SEBASTIÁN TURISMO/DONOSTIA TURISMOA, S.A. or the owners of the pertinent rights to lodge pertinent legal action.
  • The distribution, modification, transfer or public communication of the content and any other action not expressly authorised by the owner of the exploitation rights is strictly prohibited.

Exclusion of guarantees and liability

  • The content of this Website is for informational purposes, and access to all content is not fully guaranteed, nor that it is exhaustive, correct, applicable or current, nor that it is suitable or useful for a specific objective. SAN SEBASTIÁN TURISMO/DONOSTIA TURISMOA, S.A. shall not be held liable, insofar as the legal system permits, for any harm or damage of any type stemming from, including, but not limited to: errors or omissions in the content, unavailability of the Website, or the transmission of a virus or malicious or harmful programme in the content. Notwithstanding, SAN SEBASTIÁN TURISMO/DONOSTIA TURISMOA, S.A. declares that it has taken all measures necessary, within its possibilities and the state of technology, to guarantee the Website's operation and to prevent the existence and transmission of viruses and other components harmful to USERS.
  • SAN SEBASTIÁN TURISMO/DONOSTIA TURISMOA, S.A. shall not be held liable for the use the USER makes of the Website's services and contents, as well as any other material included therein, that infringes intellectual or industrial property rights or any other right owned by SAN SEBASTIÁN TURISMO/DONOSTIA TURISMOA, S.A. or by third parties.
  • The USER shall be the sole liable party for contributions and comments made on this Website. The USER acknowledges and agrees that using the Website, as well as its services and contents, as exclusively at its own risk and liability.


  • In the event that the Websites made links or hyperlinks to other Internet sites available, SAN SEBASTIÁN TURISMO/DONOSTIA TURISMOA, S.A. shall hold no control over said sites and contents. Under no circumstances shall SAN SEBASTIÁN TURISMO/DONOSTIA TURISMOA, S.A. be held liable for any of the contents on other websites linked, nor shall it guarantee the technical availability, quality, reliability, exactness, truthfulness, legality or validity or any material or information contained in any of said hyperlinks or other Internet sites. In this regard, if the USERS have effective knowledge of illegal activities conducted through these linked third-party webpages, they must immediately inform SAN SEBASTIÁN TURISMO/DONOSTIA TURISMOA, S.A., so it may proceed to disable the link to access them.
  • Additionally, if SAN SEBASTIÁN TURISMO/DONOSTIA TURISMOA, S.A. includes any kind of link to other Internet sites, this does not imply any kind of relationship, association, collaboration or dependence between SAN SEBASTIÁN TURISMO/DONOSTIA TURISMOA, S.A. and the owner of the third-party website.

Right of exclusion

SAN SEBASTIÁN TURISMO/DONOSTIA TURISMOA, S.A. reserves the right to deny or remove access to this Website and/or the contents and services offered therein, with no prior notice, at its own behest or at the behest of third parties, for USERS who fail to comply with these general conditions for use or particular conditions that may be established.


  • In the event that there is a discrepancy between stipulations between these general conditions for use and the particular conditions for each specific service, the latter shall prevail.
  • If any stipulation or content in this Legal Notice were declared null or inapplicable, totally or partially, by a binding judgement from a competent Court or Tribunal, said nullity or derogation shall not affect the other stipulations in the conditions for use, which shall remain completely valid for all intents and purposes.
  • If SAN SEBASTIÁN TURISMO/DONOSTIA TURISMOA, S.A. does not exercise or execute any right or stipulation contained in these conditions for use, this does not imply that they are being waived, unless acknowledged and agreed upon in writing by SAN SEBASTIÁN TURISMO/DONOSTIA TURISMOA, S.A.
  • SAN SEBASTIÁN TURISMO/DONOSTIA TURISMOA, S.A. may totally or partially modify the conditions stipulated herein at any time, and said modifications shall be valid as of the same moment when they are published on this Website. Therefore, it is hereby recommended that the USER periodically visit this Legal Notice.

Applicable law and jurisdiction

The relations established between SAN SEBASTIÁN TURISMO/DONOSTIA TURISMOA, S.A., as owner of this Website, and the USER, shall be governed by stipulations in applicable regulations regarding applicable legislation and competent jurisdiction. Notwithstanding, in cases where regulations stipulate the possibility of parties submitting to one certain jurisdiction, SAN SEBASTIÁN TURISMO/DONOSTIA TURISMOA, S.A. and the USER, expressly waiving any other jurisdiction that may be applicable to them, submit to the Courts and Tribunals of the city of San Sebastian (Gipuzkoa).

Cookies policy

Our website uses cookies to improve your user experience by studying your browsing habits. In accordance with Law 34/2002, of 11th July, on information society and electronic commerce services (LSSICE), incorporating Community Directives 2000/31/CE and 98/27/CE to the Spanish legal system, below we give a description of cookies, an explanation of why we use them on our website and details of how to disable them. We also ask for your consent to use them.


What are cookies?

Cookies are small text files which download and install themselves on your computer, mobile phone or tablet, via your browser (Internet Explorer, Firefox, Chrome, Safari, etc.) or a Flash application.

Cookies allow websites to “remember" you, during one or several visits; they store information on your preferences so that they can offer you a personalised, easier and faster experience. Only the server that installed them can read their content. Please also note that this content is anonymous.

Although they are stored in your hard drive, being only letters or numbers means that cookies cannot in themselves access personal information on your computer or pass on a virus, they can only track the way you browse a website.

The different kinds of cookies are:

SESSION COOKIES These cookies are designed to gather and store data when you access a website. They are usually used to store the information required to provide a service requested on one single occasion.
PERSISTENT COOKIES These cookies are stored on your device and can be accessed and managed over the period of time defined by the entity responsible for the cookie, which can range from minutes to several years.
OWN COOKIES These are created by the person responsible for the website.
THIRD-PARTY COOKIES These are cookies created and managed by other entities, such as providers of advertising, personalisation or analysis services. These third parties can produce anonymous data for us.
TECHNICAL COOKIES These allow you to browse a website, platform or application and to use options or services that may exist, for example, controlling traffic and data communication, identifying the session, access to restricted parts of the website, remembering the items of an order, proceeding with the purchasing process for an order, making an application to sign up for or participate in an event, using security features while browsing, storing contents for broadcasting videos or sound, or sharing contents via social media.
PERSONALISATION COOKIES These permit you to access the service with a number of general predefined features based on a series of criteria on your terminal, such as your language, the type of browser you use to access the service, the regional configuration from which you access the service, etc.
ANALYSIS COOKIES These permit the person responsible for them to monitor and analyse user behaviour on the websites linked to them. The information collected by this kind of cookies is used to quantify website, application or platform activity and to create your browsing profile for those sites, applications and platforms. This way we can make improvements based on analysing your use of our services.
ADVERTISING/MARKETING COOKIES These cookies permit the most efficient possible management of advertising spaces the publisher may have included in a website, application or platform from which the requested service is provided. Said advertising is based on criteria such as content or the frequency with which the advertisements are displayed.
BEHAVIOURAL ADVERTISING COOKIES MARKETING These cookies permit the most efficient possible management of advertising spaces the editor may have included in a website, application or platform from which the requested service is provided. They store information on your behaviour, obtained by constantly observing your browsing habits, so that we can show you advertising suited to your tastes.

Below we define the functions and cookie types used in,,,, and their purpose:

We use a tool which installs a cookie when you accept our Cookies Policy to remind us that you have accepted if you visit us again. If you want to remove the cookie, you will find instructions on how to do so in the section on Disabling Cookies.

We use a tool that installs a cookie indicating your preferred language. We use this cookie to remember your desired language when visiting our page.

Google Analytics is a behaviour analysis tool which starts working when you visit our website. This allows us to observe the way you use its different pages, to establish the uses you find most interesting and therefore to improve its contents. We also use this tool for the functions of display advertising, remarketing and to obtain users’ demographic details.
You can find more information in the following links: 1, 2, 3.

We use Google tools which directly install cookies from the Google domain via our website when you visit us. These tools do not reveal your personal details. These services can install cookies on browsing preferences, security, processes, advertising, personalisation, session state, analytics, geolocation and language preference. These cookies are also downloaded when you use the Google interactive map, which we use to show you where to find the companies and services announced on our website.
You can find more information in the following link

This is a tracking and remarketing cookie. It is used to collect information for advertising purposes; specifically, for the anonymous tracking of graphic advertising campaigns and anonymous data collection. This data collection takes account of your country-language combination, together with the product you were looking for, to display popups with suitable content and in the correct language in an external website.
You can find more information in the following link

HotJar is a suite of applications used to analyse your use of this website. HotJar generates statistical information on your use of our website by means of cookies stored in your computer. It reveals your online behaviour and feedback. The information generated in relation to our website is used to create reports on how you use it in order to manage its online marketing. HotJar will store and use this information.
You can find more information in the following link

We use the Mixpanel analysis platform to analyse your behaviour. This platform analyses data in real time.
You can find more information in the following link

We use the AddThis tool to share our content in the social media. AddThis cookies are used to enable content for sharing. AddThis gives us information on how you share our website content. The cookies help us to uniquely identify you (but not personally, only in regard to your IP address). AddThis uses browsing data to tell us whether you share our websites with your friends.
You can find more information in the following link

Vimeo is an online and community video sharing platform via its website. When you watch Video content embedded in our websites, Vimeo installs cookies downloaded from its own domain. Vimeo does not give us information about these cookies. We use Vimeo so that you can watch tourist videos about our city and its surroundings.
You can find more information in the following link. You can see the list of cookies installed by Vimeo in the following link.

YouTube is a Google platform which installs a number of cookies on any page including a YouTube video. These cookies can measure the number and behaviour of YouTube users, including information that links your visits to our websites with your Google account. We use YouTube so that you can watch tourist videos about our city and its surroundings.
You can find more information in the following links 1 and 2.

Google’s DoubleClick products provide advertising management and publishing. DoubleClick is the Google tool we use to manage our digital advertising and to proceed with remarketing. DoubleClick uses cookies to show you advertising based on the analysis of your browsing history and interests. DoubleClick uses this tool to provide solutions to the companies which buy, create or sell advertising online.
DoubleClick buys and sells this information to publishers and third-party advertisers, therefore downloading remarketing company cookies; it also has the ability to change said companies and cookies with every use.
You can find a list of some marketing companies in the following link
You can find more information in the following links 1 and 2.

Google Tag Manager is a tag managing system which allows third-parties to add functionality to websites, video content and mobile applications. Examples of said solutions include web analysis, campaign analysis, audience measurement and personalisation; it also enables fast and easy updating of the tags and code fragments of a website or its mobile applications, such as those used to analyse traffic and to optimise marketing campaigns. It enables the deployment and updating of personalised, third party, AdWords, Google Analytics, FirebaseAnalytics and Floodlight, FacebookAds, Twitter Ads and HotJar tags. It is used to manage the different conversion codes of online marketing and retargeting tools. Retargeting is a digital marketing technique used to track users who have previously interacted with a certain brand in order to offer them products in which they have shown interest.
You can find more information in the following link.

This is the application we use to promote our website in Google display advertising. With this tool Google gives us information about visits, conversion data on your behaviour when browsing our pages and remarketing data enabling us to offer you our best products or services in keeping with your browsing data. Note that Google Adwords and Google Analytics normally link data for greater precision in regard to this information.
You can find more information in the following link.

We use dynamic remarketing to display advertising adapted to our website visitors. Remarketing enables us to display advertising to people who have previously visited our website. We can therefore show you advertising containing products and services you have already seen in our website, with messages adapted to our audience.
You can find more information in the following link.

Facebook Custom Audience is a tool serving to generate lists of specific users; these can be used to ensure that Facebook ads and sponsored posts are shown to a target audience. It allows people to sign up for a newsletter or to ask for a quote or demonstration in only a few clicks and from any device. It personalises forms in order to obtain relevant information for marketing purposes. It asks questions that are open or suggest a variety of replies. We use this tool to launch advertising campaigns to users who have visited the website, depending on their browsing behaviour and interests. We therefore generate lists of audiences who have visited the website or campaigns with the intention of completing a short break booking form. Facebook Ads campaigns can be directed with this tool.
You can find more information in this link.

Facebook Connect permits you to connect your Facebook identity with any website. Facebook Connect permits access to Facebook user details outside of Facebook itself. We use this tool to connect and run marketing campaigns and promotions. This helps us to promote our website on Facebook.
You can find more information in this link.

We use the Facebook Business tool to attract a segmented audience. One way of newly contacting these people who have previously interacted is by using the Facebook pixel to create a personalised audience from the website.
You can find more information in the following links 1, 2.

This search tool will collect and group user information by tastes, photographs, places and interests. This search engine permits users to make more precise searches through the information on their connections. The results are not the same for everyone, but depend on what others have shared with you. We use it to offer you results in keeping with your activity.
You can find more information in the following link.


The social media we interact with on our websites use cookies in their share buttons. We do not influence, control or issue results; this is the responsibility of each social media. When you sign up for a social media service with credentials you authorise that media to store a persistent cookie which remembers your identity and guarantees your access to the services until they expire.
You can delete this cookie and revoke access to the social media services by updating your preferences in that social media.
You can find more information in the following links: Facebook social - Facebook  - Twitter - LinkedinGoogle+Pinterest - InstagramTripAdvisor - Flickr - Youtube.


If you would like to know more about the cookies included in our websites, we attach a complete analysis including the name, the domain that installs it, expiry, type and purpose.


In order to be able to install cookies in your computer you must give your consent, either expressly, or by continuing to visit our websites, in which case we will consider your consent to be implicit.


If you decide at a later date to revoke your consent, simply click on the residual “Cookies” button, go to “More information” and configure your browser to refuse cookies. You must also delete your history to remove those already installed.


If, for any reason, you decide that you don’t want cookies installed on your computer, you must configure your browser accordingly.


Below we give the links where you will find the necessary information to disable cookies in the most used browsers:

Internet Explorer More information
Firefox More information
Chrome More information
Opera More information
Safari More information


Below we give the links where you will find the necessary information to disable cookies in the most used browsers:


Firefox More information More information
Chrome More information More information
Opera More information More information
Safari More information


To prevent Google Analytics from using your data when visiting our websites, you can install the Google Analytics Opt-out Browser Add-on. You will find more information on how to install and remove said add-on in the following link.

Another alternative is to enable Private Browsing. Using this mode, you can browse websites anonymously. Below are the links required to activate the incognito mode in the main browsers:

Browser Mode Link

Explorer InPrivate More information
Firefox Private browsing More information
Chrome Incognito mode More information
Safari Private browsing More information
Opera Private browsing More information

Links:When you connect to news or videos external to our website, the linked page may contain other cookies, meaning that you must visit their specific cookies policy in order to adjust your configuration. These links are completely outside our control.

If you want to remove advertising coming from third-party cookies, you can also install a plugin such as Adblock in your browser; this will block advertising.

You can also apply the Ghostery extension to your browser, thereby individually blocking any cookies, plugins and widgets you don’t want.

In any event, we recommend that you periodically delete your browsing history and cookies

You can find more information in the following links: Link 1, Link 2.

Lastly, cookies installed by Adobe Flash Player should be managed from the Adobe website.

Third-part cookies can be changed, implemented or cancelled by the entities that manage them with no notification; we cannot therefore take responsibility for the information being perfectly up to date at all times. However, to offer you the best possible information service, we have links to the cookies and privacy policies of these entities so that you can consult their most updated versions at all times. For our part, we will revise these links periodically with a view to updating our texts accordingly.

The cookies policy can be changed by the domain owner, and we therefore recommend that you read it every time you visit our websites.